Privacy Policy

1. Introduction

Adency Private Limited ("we", "us", "our") operates EntryWala, an event ticketing platform. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

This policy applies to all information collected through our website, mobile applications, and any related services (collectively, the "Platform").

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, phone number, password, and profile picture
• Payment Information: Credit/debit card details, UPI IDs, billing address (processed through secure payment gateways)
• Identity Verification: Government-issued ID details for vendor accounts
• Event Preferences: Favorite artists, genres, and location preferences
• Communication Data: Feedback, support requests, and correspondence

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, timestamps, referring URLs
• Location Data: Approximate location based on IP address, GPS data (with permission)
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies

2.3 Information from Third Parties

• Social media profiles (when you connect accounts)
• Payment verification from financial institutions
• Marketing partners and analytics providers

3. How We Use Your Information

We use the collected information for:

3.1 Service Provision

• Process ticket purchases and payments
• Send booking confirmations and e-tickets via email/WhatsApp
• Facilitate event entry through QR code validation
• Manage user accounts and preferences

3.2 Communication

• Send transactional emails and SMS (booking confirmations, reminders)
• Marketing communications (with consent)
• Customer support and feedback
• Important platform updates and security alerts

3.3 Platform Improvement

• Analyze usage patterns to improve features
• Personalize event recommendations
• Conduct research and analytics
• Test new features and functionality

3.4 Legal and Security

• Comply with legal obligations
• Prevent fraud and unauthorized access
• Enforce our Terms of Service
• Protect rights and safety of users

4. Information Sharing and Disclosure

We share your information only in the following circumstances:

4.1 With Event Organizers

When you purchase tickets, we share necessary information (name, email, phone) with the event organizer for:

• Event entry management
• Emergency communications
• Event-specific updates

4.2 Service Providers

• Payment Processors: Razorpay, Paytm, and other payment gateways
• Communication Services: Email and SMS providers
• Cloud Infrastructure: AWS, Google Cloud for data storage
• Analytics: Google Analytics, Mixpanel (anonymized data)

4.3 Legal Requirements

We may disclose information if required by:

• Court orders or legal processes
• Government authorities
• Law enforcement agencies
• To protect our legal rights

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Limited access to personal data on need-to-know basis
• PCI DSS compliance for payment processing
• Two-factor authentication for vendor accounts

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Conduct legitimate business purposes

You may request deletion of your account, subject to legal retention requirements.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your personal information through your account settings or by contacting us.

7.2 Communication Preferences

• Opt-out of marketing emails via unsubscribe link
• Manage SMS preferences in account settings
• Disable push notifications in app settings

7.3 Data Portability

Request a copy of your personal data in a structured, machine-readable format.

7.4 Deletion

Request deletion of your account and personal information, subject to legal requirements.

7.5 Cookie Management

Control cookies through your browser settings. Note that disabling cookies may affect functionality.

8. Children's Privacy

EntryWala is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or Platform notification. The "Last updated" date indicates the latest revision.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

13. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: